How
do I sign in to this site?
How
do I sign out of this site?
What
if I forgot my password?
How
do I become a registered user for this site?
Do
I have to register and sign in to purchase products?
How
do I add an item to my shopping cart?
How
do I remove an item from my shopping cart?
How
do I remove all of the products in my shopping cart?
Who
can I contact if I have questions?
Is
my credit card information secure through this site?
Can
I update my account contact information?
Can
I change my e-mail address and password?
Can
I view my previous orders placed on this site?
Can
I provide special instructions to my order?
How do I sign in to
this site?
To sign in to your customer account, click Sign In on the menu bar and enter your e-mail address and
password. If you do not have an account, please click Register on the menu bar.
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How do I sign out
of this site?
To sign out of your customer account,
click Sign Out on the menu bar and you will return to the
Sign In screen. If Sign Out does not appear on the menu bar,
then you are not currently signed in to the site.
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What if I forgot my
password?
If you have forgotten your password, click Sign In on the menu bar to access the Sign In screen. At the
bottom of the page, click on the Forgot your password? link.
On the password retrieval page, you may enter your e-mail address,
and then click Get Password. We will send your password to
the e-mail address we have on file for your account.
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How do I become a
registered user for this site?
To become a registered
member of this site, click Register on the menu bar and enter
your Contact and Sign In information. Then click Create
Account. There is no cost to become a registered member. Please note: For security purposes, your password must
consist of 7-32 characters and must include at least one numeral and
one letter.
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Do I have to
register and sign in to purchase products?
No. You can
browse our store and purchase items without registering. Once you
have added a product to your cart and clicked the Checkout button, you can elect to register or continue shopping as a guest
without registering.
The benefits of registering are that we
can make your shopping experience easier by keeping track of billing
and contact information in a fully-secured environment protected by
SSL technology. Added benefits include a member profile page and the
ability to view your account history with us.
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How do I add an item
to my shopping cart?
To add an item to your shopping
cart, on the Product page enter the quantity you wish to purchase in
the quantity field and then click Add to Cart.
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How do I remove
an item from my shopping cart?
To remove a single item
from your shopping cart, select the checkbox under Remove,
next to the item you wish to remove, and then click the Update button.
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How do I remove all
of the products in my shopping cart?
To remove all of
the items currently in your shopping cart, click the Clear
Cart button.
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Who can I contact if I
have questions?
Please click Contact Us on the
menu bar to learn how to reach us regarding any questions or issues
you may have. Feel free to contact us, or fill out the Contact
Request form and we will contact you.
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Is my credit card
information secure through this site?
YES! Your credit
card information is protected with a secure SSL Certificate that
encrypts all of your transactions through our site with
industry-standard secure sockets layer (SSL) technology. If the
online store accepts credit cards; rest assured that both your
credit card information and personal information are protected.
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Can I update my
account contact information?
To update your contact
information you must first sign in. Click My Account on the
menu bar to access your account information. Select Address
Book from the My Account menu and then select the Contact Name
of the account for which you wish to update the contact information.
Make your changes and then click Update Contact.
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Can I change my
e-mail address and password?
To update your e-mail
address and password you must first sign in. Click My Account on the menu bar to access your account information and then select Change Email address/Password from the My Account menu. You
may update your e-mail address, first and last name, and change your
password, then click Update Sign In. Please note: For
security purposes, your password must consist of 7-32 characters and
must include at least one numeral and one letter.
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Can I view my
previous orders placed on this site?
To view your
order history you must first sign in. Click My Account on the
menu bar to access your account information. Select View Order
History from the My Account menu and then select the order
number for the order you wish to view.
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Can I provide
special instructions with my order?
You can include
special instructions for orders during checkout. In your shopping
cart, click Checkout (if you haven't already, sign in or
continue as a guest). On the Shipping Method &
Instructions page, type your special instructions or comments
in the Special Instructions text box. The store owner will
receive these instructions along with the order. Click Submit to continue with the checkout process.
If your order consists
entirely of downloadable products, the Shipping Method &
Instructions page will not display, as the products will not be
shipped but downloaded.
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